Rental Info

Here you will find everything you need to know about our airport pick up and return system as well as important general information. Please feel free to Contact Us with any question you might have.

Booking Your Rental

Booking your rental vehicle can be done over the phone or online. Online reservations can be made on your lap top or mobile device in minutes. We will ask for information about your trip to Maui as well as some personal information. Start with choosing your pickup location at the OGG- Kahului Airport,  Dates and times: Please be sure to select the exact dates and times in which you would like to pick up and return your vehicle, Remember to select a return time that is about 2 hours prior to your scheduled departure, this would give you enough time to return your rental safely, check in to your flight, pass security and so on.  Extras: If you are traveling with a baby or a child, we offer top of the line baby car seats (click for more information about our safety car seats) and boosters as an option to add to your reservation, For your connivance, Baby seats and boosters will placed in the vehicle prior to your arrival. There is an option to add a pair of Tommy Bahama’s beach chairs.  A Cooler, Pre paid fuel is an option that lets you return your rental with any amount of fuel in the tank. CDW and roadside assistance- please scroll down to read more about those options. Personal Information: Renters must be at least 21 years old, and must be able to provide the following information: full name, date of birth, driver’s license number, expiration and state/country of issuance, personal auto insurance provider and policy number, valid credit card information, traveling cell phone number, email address and physical address. Any notes, flight information or special needs can be added in the “Additional Comments” box located at the end of the booking page. After signing our terms and conditions, inputing your credit card info and submitting your reservation you will receive a confirmation email with your booking details and your rental car will be guaranteed.

24/7 Kahului Airport Pick Up & Return

You have arrived at the OGG-Kahului Airport, what now?  Check your email and mobile phone, we will send you your rental car pick up instructions page via text and email! Note: This email/text will be sent to you by the time you land on Maui. Follow the instructions and find your rental car at the OGG Kahului airport parking lot located about 100 yards across from baggage claim exit. Pictures of your rental will be attached to show make, model and color, exact location and the current condition of the vehicle (condition report) we encourage our costumers to document any pre existing scuffs, dents, scratches, etc upon arrival. The key to your rental car will be located in a lockbox. Please keep in mind an up to $24 parking fee will be required to exit the airport parking lot. Kahului Airport pickup is available 24 hours a day 7 days a week and we can accommodate late arrivals!

A short 2-3 minutes walk from Baggage Claim to your rental car. Hassle free pick up. Skip the long lined desks and airport shuttles!

Returning Your Rental At The OGG Airport

Prior to your vehicle return date, you will receive an email and a text with a link to your rental car return confirmation page, complete the return questionnaire to confirm and return your vehicle. It is basically the pick up procedure in reverse. please be sure to top off the gas tank and clean the car as best you can. Note: Makoa Rental Car Maui documents vehicle condition and takes pictures of vehicles prior to rental pick ups for comparison and proof that no damage has been done during your rental period.

When dropping off your vehicle at the airport public parking lot, please be sure to complete our return confirmation page, a link to it will be sent to you prior to your return date and time.

Payments

At the end of the booking process, you will be required to enter your credit card information to hold your reservation. We accept all major credit cards. Our website is secure and payment information is encrypted. We do not charge a deposit upon booking, your credit card will only be validated. On the day of your arrival, your card will be charged the full amount of the reservation including all taxes and fees. You will receive a receipt to the email address on file.

Cancellation Policy

Our cancellation policy is very simple and straightforward. We do not charge for cancellations outside of 5 days from your date and time of arrival. If you cancel within 5 days of your date and time of arrival, the cancellation fee is 30% of your reservation total before taxes. Cancellation of your booking can be done by clicking “Cancel Reservation” at the bottom of the home page.

Early Returns- No refunds will be issued for remaining days, No Exceptions.

Taxes and Fees

The State of Hawaii imposes a car rental surcharge of $6 per day, and the General Excise tax rate is 4.166% of total rental cost. An airport parking fee of up to $15 will be required to exit the parking lot on your arrival day.

Manage Reservation

To make changes to your existing reservation please reply to your confirmation email with the edit you would like make. You can also email [email protected]

Insurance

All of our car rental costumers must maintain an active personal auto insurance policy for the duration of the rental period, our commercial liability policy will be secondary to yours and will only cover body injuries. For complete insurance disclosure, please see our Rental Agreement page. CDW: Makoa Rental Car Maui offers rental customers a Collision Damage Waiver. The CDW offers you complete protection in case of a collision or damage to your rental vehicle. whether it was your fault or the other driver’s.  The CDW has a $2,000 deductible; renter is responsible for the first $2,000 in damage repair costs, and the CDW will cover the rest.

What To Do in Case of an Accident

In the event of a collision, first check that everyone is ok, then call 911. If medical attention is needed, ask for an ambulance. You must file a police report in any case. Then, notify us of the situation. Roadside Assistance: Our emergency roadside assistance is available for only $10 per day and covers Key Lockout Service, Jump-Start Service, Flat Tire Assistance, Tire Replacement and Fuel Delivery.

How Can We Be of Service?

We value your feedback! your pleasant experience is our most important goal.  Please let us know about your rental experience so far. Whether you have positive feedback or suggestions for improvement, we want to hear from you! Please feel free to contact us with any questions or concerns as well. call/email: (808)866-0286 / [email protected]

Other Important Information

Smoking inside the rental vehicle is strictly prohibited and will carry an up to $250 cleaning charge! No unauthorized drop offs allowed. Your rental car must be dropped off at the location and time selected at the time of booking unless authorized by one of our representatives. Fuel Tank should be returned full as it was at the time of pickup. Returning your rental with less then a full tank will carry a $25 recovery fee in addition to fuel cost. We work hard to deliver clean vehicles to our customers. We appreciate your consideration in keeping your rental vehicle clean at all times. For a complete list of rules and regulations please review our rental agreement.

Wishing you a safe, unforgettable experience.

The Makoa Rental Car Maui Team